Asset Finance Help
Contact

Contact Asset Finance Help

Get in touch with our editorial team. We answer questions about Australian business asset finance, help readers compare structures, and - if you'd like - introduce you to an accredited broker partner. We aim to reply within one business day.

Reach us directly

The best way to reach us is by email:

[email protected]

For privacy enquiries, use the same email with the subject line "Privacy". For corrections to published content, use "Correction" and include the page URL.

What we can help with

  • Explaining how chattel mortgage, hire purchase, finance lease and operating lease work, and how they compare for your situation.
  • Discussing typical rate ranges, term lengths, balloon/residual settings and indicative repayments.
  • Pointing you to the right ATO, ASIC, AFCA, AASB or RBA reference for tax, GST or accounting questions on a structure.
  • Optionally introducing you to a broker on our accredited partner panel for a formal quote and credit assistance.
  • Correcting content or sources we've got wrong.

What we can't help with

  • Personal financial, credit, tax or legal advice - for these you need a licensed professional.
  • Lending decisions, application assessments, approvals, or quotes binding on a lender.
  • Disputes between you and a lender or broker (see "Complaints" below).
  • Consumer car finance or personal lending - this site is for business and commercial asset finance only.

Send an enquiry

Tell us what you need and we'll match you with a broker who will contact you directly. Free, no obligation.

Optional - leave blank if you don’t have one. Having it on hand speeds up a business quote.

We may receive a referral fee from the broker if we match you with one. Your details go only to them, so they can contact you about this enquiry. Privacy.

Important: We are an independent information publisher. We do not provide credit assistance or arrange finance. If you need personal advice, speak with a licensed adviser.

Response times

  • General enquiries: within 1 business day (Mon-Fri, Sydney time, excluding public holidays).
  • Corrections: acknowledged within 1 business day; substantive response within 5 business days.
  • Privacy requests: acknowledged within 1 business day; substantive response within 30 days as required by the Privacy Act 1988 (Cth).
  • Complaints: acknowledged within 1 business day; substantive response within 10 business days.

Complaints

About Asset Finance Help: email [email protected] with "Complaint" in the subject line. If you're not satisfied with our handling, escalation paths are listed in our Disclosures and Privacy Policy as relevant.

About a broker partner or credit provider: raise it directly with them first; if unresolved, contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or at afca.org.au.

Press, partnerships and other enquiries

  • Media / press: email with the subject line "Media" - we'll route to the editorial lead.
  • Broker partnership enquiries: email with the subject line "Partnership". Note: our partner panel is curated and we apply the eligibility standards set out in our Disclosures.
  • Licensing or republication of content: email with the subject line "Licensing" and the URL(s) you're interested in.