Asset Finance Help
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Contact Asset Finance Help

Get in touch with our editorial team. We answer questions about Australian business asset finance, help readers compare structures, and — if you'd like — introduce you to an accredited broker partner. We aim to reply within one business day.

Reach us directly

The best way to reach us is by email:

[email protected]

For privacy enquiries, use the same email with the subject line "Privacy". For corrections to published content, use "Correction" and include the page URL.

What we can help with

  • Explaining how chattel mortgage, hire purchase, finance lease and operating lease work, and how they compare for your situation.
  • Discussing typical rate ranges, term lengths, balloon/residual settings and indicative repayments.
  • Pointing you to the right ATO, ASIC, AFCA, AASB or RBA reference for tax, GST or accounting questions on a structure.
  • Optionally introducing you to a broker on our accredited partner panel for a formal quote and credit assistance.
  • Correcting content or sources we've got wrong.

What we can't help with

  • Personal financial, credit, tax or legal advice — for these you need a licensed professional.
  • Lending decisions, application assessments, approvals, or quotes binding on a lender.
  • Disputes between you and a lender or broker (see "Complaints" below).
  • Consumer car finance or personal lending — this site is for business and commercial asset finance only.

Send an enquiry

Fill in the form below and we'll respond within one business day. If you'd prefer not to use the form, the direct email above works fine.

Your enquiry is confidential. We aim to reply within 1 business day. See our Privacy Policy.

Important: We are an independent information publisher. We do not provide credit assistance or arrange finance. If you need personal advice, speak with a licensed adviser.

Response times

  • General enquiries: within 1 business day (Mon–Fri, Sydney time, excluding public holidays).
  • Corrections: acknowledged within 1 business day; substantive response within 5 business days.
  • Privacy requests: acknowledged within 1 business day; substantive response within 30 days as required by the Privacy Act 1988 (Cth).
  • Complaints: acknowledged within 1 business day; substantive response within 10 business days.

Complaints

About Asset Finance Help: email [email protected] with "Complaint" in the subject line. If you're not satisfied with our handling, escalation paths are listed in our Disclosures and Privacy Policy as relevant.

About a broker partner or credit provider: raise it directly with them first; if unresolved, contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or at afca.org.au.

Press, partnerships and other enquiries

  • Media / press: email with the subject line "Media" — we'll route to the editorial lead.
  • Broker partnership enquiries: email with the subject line "Partnership". Note: our partner panel is curated and we apply the eligibility standards set out in our Disclosures.
  • Licensing or republication of content: email with the subject line "Licensing" and the URL(s) you're interested in.